In 2007 the PayPal insignia went through a drastic change. The italicized letters were glued to each other. The lettering was executed in a modern sans-serif typeface with distinct contours and sharp angles. It was a white inscription where each of the letters featured a thick blue outline. The very first logo for PayPal was introduced in 1999 and stayed with the famous online wallet for eight years. It was then that the company became well-known under its current name and got its first logo, which was just a white wordmark with a blue border. However, in 2000, after the merge with the online banking company X.com, its main focus moved to money transfer business. Originally it specialized in security software. Better yet if the company has an app (such as PayPal does), go through the app to contact the company and verify the legitimacy of the email that you received.PayPal was founded in late 1998 under the name of Confinity. The best way is to not use the link, email address or telephone number contained in the email, but go directly to the company's bona fide, actual website and contact the company at their helpline that is listed there. Professor Fraud who independently analyzed the situation for CBS2 offers this advice to the public: "No matter how credible alerts / notifications look, you should check out any link, email address or telephone number before responding. Nonetheless, we also encourage customers to always be vigilant online and to contact Customer Service directly if they suspect they are a target of a scam or have an unauthorized transaction." "We have a zero tolerance policy on our platform for fraudulent activity, and our teams work tirelessly to protect customers and shut down anyone attempting to defraud well-intentioned individuals or who are found to violate our policies.
She shared the following official statement from PayPal: Serrano acknowledged she should not have given access to her computer but we still have questions about what led her to that point.Ī PayPal spokesperson could not tell CBS2 how the scammer was able to impersonate PayPal. "I'm just a sitting duck," she said, feeling like the only power she has is to warn other not to fall for this trick. Serrano hasn't lost any money yet but is worried about her personal info.
"Who would think call this number, it's our billing department (but) it's a scam? Like, you don't think of these type of things."įake invoices from keep coming. Always verify every payment notification by logging in to your PayPal account." PayPal's website offers this tip: "Use caution if you get an unexpected payment notification via email. "'Ma'am, I have no record of who you talked to,'" Serrano said a real customer service representative from PayPal told her, advising Serrano to call the police.
Serrano noticed the number from the email was different from the one listed in her PayPal app. "All of sudden, the screen went black and I'm like, 'Hello? Hello?' And on his end, the phone disconnected."īy then, the scammer had downloaded something to her computer that froze it. The Northwest Indiana mom told CBS2 that she had no reason to suspect it wasn't PayPal billing on the line because her inbox is filled with messages coming from the same email address: was rushing me to fill out the forms," said Serrano who said she started to realize something was amiss. "He's like, 'Can we do it from a computer? And then I can share you these forms that you can fill out, stop the transaction and get a refund,'" Serrano said.
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